FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Do you have a store/can I pick up hair?


No, All hair must be ordered online at unforgettablehairboutique.bigcartel.com




Can I place order over the phone?


No. for the security of your credit card, we DO NOT take phone order.




How many ounces are in each bundle?


There are 3.5 oz of hair in each bundle.




How many bundles do I need for a full sew-in?


2 bundles are recommended for a full weave natural look and 3 is recommended for a fuller look.
All bundles purchased are based on what look the client is going for. Most clients prefer 3 bundles.




Does UHB sell closures?


Yes! we sell both 120 density silk and lace closures.




Whats the difference between a silk base closure and a lace closure? Which is better?


The silk base closure has 2 layers: the swiss lace and the silk fabric on top. The hairs are then individually woven through the silk fabric and secured under the lace.
The hairs coming through the silk fabric give the appearance of a scalp. The lace is the same thing without the silk fabric.
Individual hairs are woven and secured directly through the lace. There is a concrete answer of which is better than the other,
it is totally YOUR personal preference.




How long does shipping take?


Please allow 7-10 business days to receive order from the date you placed your order. Business days do not include Holidays!




How will I know my order has been shipped?


Once your order has been shipped you will receive a tracking number via email.




How do I exchange my hair?


Hair may be exchanged within 7 business days, as long as all rubber bands and packaging is still in tact.
The wefts must not be unrolled, brushed, cut or dyed. Hair must be in its original packaging!